Returns & Exchanges
Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. And it's our bounden duty to cover the return shipping fee occurred.
If it is the case that you don't want the item you bought or you choose the wrong item, you'll be responsible for the shipping fee occurred. So please double-check the product information, especially the size chart before purchase. We really appreciate your patience.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, freebies or gift cards.
* Also, we do not accept the return method of cash on delivery
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. However, if it has been longer than two weeks, please contact us at firstname.lastname@example.org
Currently, Freyja Jewels haven't authorized any third party for business purposes. Any purchases in any other third party are out of our warranty.